CONSUMER RIGHTS INFORMATION

 

Effective as of 25th August 2024

 

Introduction

Welcome to the MasterIELTS Consumer Rights Information document. This summary outlines your rights as a consumer when using our services. Please read this information carefully.

 

Your Rights

1. Right to Clear Information

   • We provide detailed information about our services, including course descriptions, pricing, and terms.

2. Refunds and Cancellations

   • Refund Policy: Refunds are generally not available after purchase, but exceptions may be made in exceptional cases. For details, refer to our Refund and Cancellation Policy in the Terms and Conditions.

   • Cancellation: If you need to cancel or reschedule a class, please review our policies outlined in the Terms and Conditions.

3. Complaints and Dispute Resolution​​

   • Filing a Complaint: Contact us at info@masterielts.org if you have any complaints or issues. We aim to address concerns promptly and fairly.

   • Dispute Resolution: We will work to resolve disputes through direct communication. If needed, a formal review will be conducted. Additionally, in compliance with EU regulations, you may refer any unresolved disputes to the Online Dispute Resolution (ODR) platform provided by the European Commission. 

4. Customer Support

   • For assistance or inquiries, contact our support team at info@masterielts.org. We are here to help with any questions or issues.

 

Policy Updates

• Any changes to these consumer rights policies will be communicated via email and posted on our website. We encourage you to review these updates regularly.

 

Contact Us

For more information or to address any concerns, please contact us at:

• Email: info@masterielts.org

 

Last Updated: 25th August 2024