FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page! Here, we've compiled a list of frequently asked questions to help you find the answers you need quickly and easily. We hope this page will provide you with the information you need. If you can't find what you're looking for, please don't hesitate to contact us directly

Q: How do I know which IELTS course is right for me?

The 'Introduction to IELTS' course is perfect for those who are beginning their IELTS preparation or are not yet ready to take the test but want to start their studies. The 'Intensive IELTS' course is designed for those who need rapid progress and results. To determine the best course for your needs, we recommend arranging a consultation call to discuss your goals in detail.

Q: How long does each IELTS course last?

The 'Introduction to IELTS' course typically spans one week of private lessons, while the 'Intensive IELTS' course generally lasts for a month. Both courses offer flexibility, which can be discussed during a consultation. Additionally, self-study materials are provided before the course begins, allowing students to determine how long they wish to engage with these materials before, during, and after the lessons.

Q: How do I enrol in a course?

To enrol in a course, please complete the booking form to arrange an initial consultation call, where you will discuss the course details and confirm your interest. If you decide to proceed, we will send you a booking form and invoice via email. After payment, we will schedule a 'preparation call' to develop a personalised study plan, conduct a level test, and create a suitable timetable. Your lessons will then commence on the agreed-upon date.

Q: How are the private lessons conducted?

Private lessons are conducted via Google Meet, though we can accommodate other platforms if required. Each session is recorded and made available on a shared drive for your review. Availability and scheduling are discussed during the consultation, and a detailed timetable will be provided with your booking confirmation. Lessons typically last three hours, with flexibility based on your needs. Classes follow a customised curriculum informed by a needs analysis, and homework is reviewed at the start of each lesson.

Q: What is the PASS Guarantee and how does it work? What are the specific requirements to qualify?

The PASS Guarantee is available for the Intensive IELTS Course. If you do not achieve your target band score on your first attempt, we will cover the cost of your next exam and provide an additional 30 hours of free preparation classes.

To qualify for the PASS Guarantee, you must meet the following requirements:

Attend at least 90% of the original classes.
Adhere to the curriculum and study plan, including completing all assigned homework and practice exams.
Approach the course with confidence and fully engage in the preparation process.

This guarantee is designed to ensure you have the support needed to achieve the results you need.

Q: What materials do I need to bring to the lessons?

You will need a working laptop with a microphone (a camera is preferred but not essential), something to take notes with, such as pen and paper, and any relevant homework. No additional materials are required.

Q: How soon can I start my course after booking?

The start date of your course depends on several factors and will be discussed during your consultation. The process involves filling out the booking form to arrange a consultation, during which we will confirm a time via email. Following the consultation call, if you decide to proceed, you will receive a booking form and invoice via email. After payment is received, a preparation call will be scheduled to create a personalised study plan, timetable, and level test. Classes will then begin on the agreed-upon date. Please note that waiting times may vary based on current student numbers, and you will be informed of any potential waiting list during the consultation.

Q: How will I access the self-study materials provided in the course?

The self-study materials will be emailed to you before the first lesson and will be accessible via Google Drive.

Q: Can I take a break during the course if needed?

During the initial consultation and needs analysis calls, we will plan your schedule to accommodate any other commitments, aiming to avoid the need for breaks. However, in cases of emergencies, your studies can be put on hold if necessary.

Q: Do you offer corporate or group packages for businesses?

We do not offer corporate or group packages as a standard option, but we are open to discussing potential arrangements if a company expresses interest. Please book a consultation to explore possible arrangements.

Q: Is there a minimum English proficiency level required to enrol in your courses?

For the Introduction to IELTS Course, a preferred minimum English proficiency level is B1. For the Intensive IELTS Course, the required proficiency level depends on the target grade and will be discussed during the consultation process.

Q: What is the minimum age requirement to enrol in your courses?

The minimum age requirement to enrol in our courses is 18 years old.

Q: Are there any loyalty programmes for returning students?

Yes, we offer a loyalty discount of 10% on the Intensive IELTS course for students who have previously completed the Introduction to IELTS course, provided they book within a year of completion.

Q: Do you offer any payment plans for the course fees?

Unfortunately, we do not offer payment plans at this time. All course fees must be paid in full prior to the start of the class to secure your enrolment.

Q: Are there any additional fees beyond the course cost?

No, there are no additional fees beyond the course cost. All expenses are included in the package price.

Q: What forms of payment do you accept?

We accept payments via bank transfer. After booking, you will receive an invoice with the necessary details to complete the payment.

Q: Is there a registration fee in addition to the course fee?

No, we do not charge a registration fee.

Q: What should I do if my payment has not been processed before the start date?

If your payment has not been processed yet, we are still happy to proceed with the preparation call. If you can provide proof of payment, even if it has not yet cleared, we are willing to begin lessons while the payment is being processed.

Q: What is your cancellation and refund policy?

For detailed information on our cancellation and refund policy, please refer to our cancellation and refund policy document.

Q: Can I get a refund if I'm not satisfied with the course?

Refunds are not offered for dissatisfaction with the course. However, we are confident in the quality of our courses and provide a pass guarantee for the Intensive IELTS course. If you do not pass and meet the specific requirements, you will receive an additional 30 hours of instruction. We are committed to your success and satisfaction, so please discuss the details of the pass guarantee during your consultation.

Q: What happens if I miss a class or if I am late?

Absence without at least 24 hours' notice is considered a cancellation. Arriving 20 minutes late or more, or missing a class without notice, will also be treated as a cancellation. Exceptions may be made for emergencies or extreme circumstances.

Q: What if I need to reschedule or cancel a lesson?

To reschedule a lesson, we require at least 24 hours' notice. Unfortunately, cancellations or rescheduling requests made with less than 24 hours' notice, as well as no-shows, will be considered as a completed lesson and will not be rescheduled or refunded. In exceptional circumstances, we will consider accommodations.

Q: What support is available outside of online class hours?

Outside of online class hours, students can access self-study materials and guides to assist with revision and homework. For any additional questions or queries that need to be addressed beyond class times, students are encouraged to contact info@masterielts.com.

Q: How do I receive confirmation of my course booking?

Once your payment and booking form have been processed, you will receive a booking confirmation and a welcome email.

Q: What is your policy on privacy and data protection?

For detailed information on our privacy and data protection practices, please refer to our Privacy Policy here.

Q: What are the terms and conditions for your courses?

For comprehensive details on our enrolment terms and conditions, please refer to our Terms and Conditions here.

Key Terms and Conditions

Payment for both the Introduction to IELTS Course and Intensive IELTS Course must be made in full at the time of booking. An invoice will be issued, and payment should be made via bank transfer. Late payments may affect access to course materials.

You must provide at least 24 hours' notice if you need to cancel a class. Late cancellations (less than 24 hours' notice) will result in the class being considered used, and no rescheduling will be allowed.

You can reschedule a class by providing at least 24 hours' notice. Requests made with less than 24 hours' notice will be treated as late cancellations, and the session will be considered used.

Classes will start and end at the scheduled time. If you arrive late, no additional time will be provided, and the class will be counted as used. Arriving more than 20 minutes late without prior notice will result in the session being considered a no-show.

All sales are final. Refunds are not typically provided once a purchase is made. However, in rare and exceptional circumstances, refunds for unattended classes may be considered on a case-by-case basis.

Q: Do you offer free consultations?

Yes, all of our consultations are provided free of charge.

Q: Can I bring a friend or family member to a consultation call?

Yes, you are welcome to bring a friend or family member to your consultation session.

Q: How do I book a consultation?

To book a consultation, please complete the form available here or visit the consultation page on our website. Provide your preferred dates and times, and a member of our staff will contact you shortly to arrange a meeting with your instructor.

Q: What happens during the consultation call?

During the consultation call, you will have the opportunity to establish your learning goals, discuss your target IELTS band scores, and outline your general availability. Together with your instructor, you will explore the most suitable course options based on your needs and commitments. By the end of the call, you can decide whether to proceed with booking the course.

Q: What happens during the preparation call?

The preparation call includes a level assessment to evaluate your current proficiency, followed by a comprehensive needs analysis to tailor your curriculum. We will also discuss your availability and finalise the timetable to ensure your study plan fits seamlessly into your schedule.

FREQUENTLY ASKED QUESTIONS

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