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PRIVACY POLICY 

 

MASTER IELTS PRIVACY POLICY

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Effective as of 25th August 2024

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MasterIELTS ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.masterielts.org and use our services.

 

I. Company Information

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II. Data Collection - We collect the following types of personal data:

  • Name

  • Email address

  • Phone number

  • Special requirements

  • Nationality

  • Date of birth

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This data is collected through our booking forms. When we receive booking forms, we will upload your personal data onto encrypted documents stored on a private Google Workspace drive. This ensures that your data is securely managed and protected.

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III. Data Use - Your data is used for the following purposes:

  • Processing Bookings: To manage and fulfil your course bookings.

  • Communication: To send updates, provide customer support, and communicate important information.

  • Analytics: To analyse and improve our marketing strategies.

  • Mailing List: To send updates and information related to our services.

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Additionally, all lessons and online sessions are recorded. These recordings will be uploaded to your private Google Classroom or Google Workspace drive, where you will have access. This is done to provide proof in case of any claims related to the class and to allow you to review the sessions at your convenience. Google Workspace utilises robust encryption practices to protect your data. Files stored in Google Workspace are encrypted in transit and at rest using advanced encryption protocols.

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IV. Legal Basis for Processing - We process your data based on the following legal grounds:

  • Contractual Necessity: To fulfil our obligations under the booking agreement.

  • Legitimate Interests: To improve our services and marketing strategies, and to maintain effective communication with you.

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V. Data Sharing

  • Email Marketing Services: We may share your email address with third-party email marketing services for sending updates and promotional information.

  • Internal Use: Other personal data will remain within the company.

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We do not transfer data outside of the UK.

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VI. Data Security At Master IELTS, we take the protection of your personal data seriously and are committed to maintaining industry-standard data security practices. While we are currently in the process of implementing comprehensive security measures, we assure you that:

  • Commitment to Best Practices: We are dedicated to adhering to recognised industry standards for data security to protect your personal information.

  • Ongoing Improvements: We are actively working to implement robust security measures, including encryption and access controls, to safeguard your data.

  • Data Handling: We take appropriate precautions to ensure that any personal information we handle is managed securely, even as we continue to enhance our security protocols.

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Our use of Google Workspace for storing and sharing data includes robust encryption practices. Google Workspace encrypts data both in transit and at rest, ensuring that your information is protected against unauthorised access.

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VII. Data Retention We retain your data for up to 3 years. This period allows us to support students through their IELTS preparation and maintain contact for further educational opportunities, such as master’s degree programmes.

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VIII. Data Subject Rights 

Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding your personal data. These include:

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  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.

  • Right to Erasure: You have the right to request the deletion of your personal data, where applicable, under certain conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller, where feasible.

  • Right to Object: You have the right to object to the processing of your data in certain situations, including for direct marketing purposes.

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If you wish to exercise any of these rights, please contact us at info@masterielts.org. We will respond to your request within one month, as required by law.

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IX. Cookies and Tracking We use cookies to enhance your experience on our website. Our cookie consent banner on WIX informs you about our use of cookies. For details on specific cookies used, please refer to the cookie policy provided by WIX.

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X. Changes to the Privacy Policy We will notify you of any changes to this privacy policy via email if you are on our mailing list. The updated privacy policy will also be available on our website.

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We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to periodically review our privacy policy, which is always available on our website. If you have unsubscribed from our mailing list or no longer have an active relationship with us, you will not receive individual notifications about policy updates. However, we remain committed to transparency and ensuring that our privacy practices are clear and accessible to all.

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XI. Contact Information If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to info@masterielts.org

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​Master IELTS is committed to ensuring the security and protection of the personal information that we process and to providing a compliant and consistent approach to data protection. We adhere to the principles set out in the UK GDPR and the Data Protection Act 2018

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Last Updated: 25th August 2024.

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