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TERMS and Conditions

 

MasterIELTS Terms and Conditions

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Effective as of 25th August 2024

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Welcome to the MasterIELTS Terms of Use agreement. For purposes of this agreement, “Site” refers to MasterIELTS’s website, which can be accessed at www.masterielts.org. “Service” refers to the educational services provided by MasterIELTS, including our Introduction to IELTS Course and Intensive IELTS Course. The terms “we,” “us,” and “our” refer to MasterIELTS. “You” refers to you, as a user of our Site or our Service.

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The following Terms of Use apply when you view or use the Service via our website located at www.masterielts.org or by accessing the Service through your interaction with our offerings.

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Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.

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Company Information

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  • Company Name: MasterIELTS

  • Contact Email: info@masterielts.org

  • Founder and Contact Person: Owen McLean (for specific situations)

 

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Definitions

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  • “Service” refers to any educational course or program provided by MasterIELTS, including but not limited to the Introduction to IELTS Course and the Intensive IELTS Course.

  • “User” or “Student” refers to any individual who purchases or uses our services.

  • “Course Materials” includes all content provided as part of the course, such as texts, videos, and other educational resources.

  • “Emergency” is defined as an unexpected and severe event that prevents a student from attending their scheduled class or adhering to the cancellation/rescheduling policy. This may include sudden medical emergencies, severe accidents, or significant personal crises.

  • “Refund” means a return of payment for unused classes or services in exceptional cases where a full or partial refund may be warranted.

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Refund and Cancellation Policy

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I. General Refund Policy
All sales are final. Once a purchase is made, refunds will not be provided, as you receive instant access to our course materials.

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II. Exceptional Circumstances
In exceptionally rare and unavoidable circumstances beyond both MasterIELTS's and the customer's control, we may consider a refund. Such cases will be assessed individually. Refunds should not be expected and will only be granted for classes that have not been attended.

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III. Intensive IELTS Course Specific Policy
For students enrolled in our Intensive IELTS Course:

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  • Target Score Achievement: If you do not achieve the target score agreed upon during your consultation, MasterIELTS will cover the cost of your second IELTS test and provide an additional 30 hours of classes at no extra charge.

  • Additional Hours: These additional 30 hours will be provided only if you do not meet the target score discussed and agreed upon during your consultation call. If you request additional hours after achieving the agreed upon score, these hours will not be provided.

  • Scheduling of Additional Hours: The 30 additional hours may not be scheduled at the same times as previous classes. Priority for scheduling will be given to the student currently taking the course.

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​IV. Cancellation Policy
If you need to cancel a scheduled class, you must provide at least 24 hours' notice before the start of the class. In this case, you will be allowed to reschedule the class for another time, subject to availability. If you cancel a class with less than 24 hours' notice, the class will be considered used and deducted from your total classes. No rescheduling will be allowed for late cancellations.


If you do not attend a scheduled class and fail to provide any notice, the session will also be considered used and deducted from your total classes.


V. Rescheduling Policy
If you wish to reschedule a class, please email us at info@masterielts.org with at least 24 hours' notice before the start of the class. We will do our best to accommodate your new preferred time, subject to availability. If you request to reschedule a class with less than 24 hours' notice, this will be treated as a late cancellation. The session will be considered used, and a new class will need to be booked.


VI. Lateness Policy
Please ensure you are ready to begin your class at the scheduled time. If you arrive late, the session will still end at the scheduled time, and no additional time will be provided. The class will be counted as used.


If you arrive more than 20 minutes late without prior notice, the class will be considered a no-show, and it will be counted as used. If you inform us in advance of your late arrival, we will do our best to adjust the session within the remaining time.


VII. Technical Issues
If you encounter any technical issues that prevent you from accessing the course, please contact our support team at info@masterielts.org, and we will work to resolve the issue promptly.


VIII. Emergencies
An "emergency" is defined as an unexpected and severe event that prevents you from attending your scheduled class or adhering to the cancellation/rescheduling policy. This may include sudden medical emergencies, severe accidents, or significant personal crises. If you anticipate such an event, please contact us at info@masterielts.org as soon as possible. We will review the situation on a case-by-case basis and determine the appropriate action, such as rescheduling or waiving cancellation penalties.


IX. Refund Request Process
To request a refund:

 

  • How to Request: Email us at info@masterielts.org with a detailed explanation of your request.

  • Review Process: We may respond via email or arrange a call to discuss the request. Additional information or documentation may be requested depending on the reason for the refund request.

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Recording of Sessions

  • Consent to Recording: By booking and participating in our courses, you consent to the recording of sessions. These recordings will be uploaded to your private Google Classroom or Google Workspace drive, where you will have access. The recordings will not be shared with third parties or used for marketing purposes without your explicit permission. If we wish to use any recordings for marketing purposes, we will seek your separate consent.

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User Obligations
Students are expected to:

  • Participate actively in classes and complete assignments.

  • Use course materials and resources solely for personal educational purposes.

  • Maintain accurate and up-to-date contact information with MasterIELTS.

  • Adhere to all policies regarding cancellations, rescheduling, lateness, and class attendance.

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Payment Terms

  • Introduction to IELTS Course: Payment must be made in full at the time of booking. An invoice will be issued, and payment should be made via bank transfer. Late payments will not incur additional charges but may affect access to course materials.

  • Intensive IELTS Course: Payment must be made in full at the time of booking. An invoice will be issued, and payment should be made via bank transfer. Late payments will not incur additional charges but may affect access to course materials.

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Force Majeure
MasterIELTS shall not be liable for any failure to perform its obligations under these Terms and Conditions due to events beyond our control, including but not limited to natural disasters, pandemics, or other force majeure events. In such cases, we will make reasonable efforts to reschedule or accommodate affected students.

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Policy Updates
Any updates or changes to our policies will be communicated via email to all current students and posted on our website. We recommend that students periodically review the policy section on our website to stay informed of any changes. We review our policies annually or as needed to ensure they remain relevant and effective. Updates may occur more frequently if there are significant changes in regulations, operational practices, or customer feedback.

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Dispute Resolution

For any concerns or disputes related to our services:

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  • Contact Us: Reach out to us at info@masterielts.org. We are committed to addressing issues in a fair and timely manner.

  • EU Online Dispute Resolution (ODR) Platform: If you are a consumer in the EU and have a complaint that we are unable to resolve directly, you can use the EU Online Dispute Resolution (ODR) platform to facilitate dispute resolution. The platform is available at EU ODR Platform.

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Customer Support
For assistance with any issues or questions regarding our courses, please contact our support team at info@masterielts.org. Our team is available during business hours and will respond to inquiries as promptly as possible.

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Acceptance of Terms and Entire Agreement
By enrolling in our courses and using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These Terms and Conditions, together with any other policies referenced herein, constitute the entire agreement between MasterIELTS and the student regarding the use of our services. They supersede any prior agreements or understandings, whether written or verbal. Continued use of our services following any updates or amendments to these Terms and Conditions signifies your acceptance of the revised terms.

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Feedback and Reviews
We value student feedback and encourage you to share your experience with us. Feedback helps us improve our services. By providing feedback, students consent to having their comments used in our marketing materials, unless otherwise requested.

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Contact Information
For any questions, concerns, or disputes regarding these Terms and Conditions, please contact us at:

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Amendments
MasterIELTS reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated via email and posted on our website. Continued use of our services after such changes constitutes acceptance of the new Terms and Conditions.

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Privacy Policy: For details on how we handle your personal information, please refer to our Privacy Policy here. 

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Last Updated: 26th August 2024

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